Relations Coordinator
Bassett Engineering, Inc. is actively seeking a Relations Coordinator to join our office. If you are a motivated self-starter looking to join a well-established and expanding organization, then Bassett is the place for you!
The Relations Coordinator supports both the internal culture and external reputation of the organization through effective communication, marketing, and people-focused initiatives. This role combines brand promotion, and operational support to strengthen employee engagement, enhance community and vendor relationships, and ensure consistent representation of the company’s mission and values.
The Relations Coordinator reports directly to the Operations Manager and serves as a backup for the Operations Manager and the Administrative Assistant in their absence.
About Our Firm:
Bassett Engineering is a state-of-the-art civil and environmental engineering firm ready to assist clients with engineering and surveying services including:
- Study, design, and construction phase engineering of bridge & culvert replacements
- Wastewater collection, conveyance, and treatment
- Roadway reconstruction and resurfacing
- Land developments, and subdivisions
- Water treatment, storage, and distribution
- Dams and buildings
- Streetscape enhancements
- NBIS bridge inspections
- Gas industry assistance
- Full Services including environmental permitting, funding assistance, drone photography, and aerial mapping
Key Responsibilities
Brand & Marketing Relations:
- Develop, schedule, and maintain internal and external marketing communications, including social media, newsletters, website and digital content.
- Collaborate on campaigns that enhance community outreach, brand awareness, and client engagement.
- Assist with maintaining brand consistency across all platforms, events, and promotional materials.
- Represent the company in community or business events, ensuring a professional and mission-aligned image.
Client Relations:
- Greet clients, vendors, and visitors in a professional and courteous manner.
- Handle incoming calls, route messages, and assist with general inquiries.
- Assist with marketing approval and review for portions within project kickoffs and closeouts.
- Research project opportunities to obtain potential projects directly and through systems such as PennDOT and maintain records and tracking for business development.
- With the assistance of the Administrative Assistant, prepare final documents by proofreading and formatting for spelling, grammar, and compliance with company standards for clients regarding contracts, grant and permit applications, proposals, reports, and shop drawings (electronic and hard copy) with final approval from leadership.
- Build collaborative partnerships with contractors and subcontractors through networking.
Employee Relations:
- Support the Operations Manager and consultant(s) with recruitment, onboarding, and offboarding processes, ensuring a positive employee experience.
- Support consultant(s), leadership and Operations Manager with communicating, coordinating reviewing company policies, procedures, and documentation (401K, Benefits, PTO, etc.) to promote accountability and consistency.
- Promote and support consultant(s) with employee engagement initiatives, recognition programs, and internal communication efforts that strengthen workplace culture.
- Serve as a trusted point of contact for benefits and general HR inquiries, escalating matters as appropriate to leadership and consultant(s).
- Maintain personnel records and support consultant(s) with HR compliance, documentation, and employee relations activities (i.e. coaching and development, health, and training(s).
- Distribution, organization and tracking of office memos and policy incidents and updates regularly.
- Distribution, organization and tracking of employee certifications, event registrations, licenses, renewals and updates regularly.
- Assist with scanning, filing, and maintaining both electronic and paper record systems.
General Office & Team Assistance
- Support daily office operations to ensure an organized, efficient work environment.
- Collaborate cross-departmentally to ensure timely document flow and task completion.
- Participate in company meetings and assist with internal communications or logistics.
- Provide backup coverage for Operations Manager and Administrative Assistant duties when needed.
- Other duties as assigned.
Qualifications
Required:
- 3-5 years of experience in marketing, and administrative coordination roles (small-business experience a plus).
- Excellent analytical and organizational skills.
- Excellent written and verbal communication and interpersonal skills.
- Strong accuracy, attention to detail, data tracking, document creation and formatting, and organizational skills.
- Proficiency with Adobe Acrobat, Microsoft Office, social media platforms, word press, and basic graphic design or content tools (Canva, Constant Contact, SharePoint, etc.).
- Ability to manage multiple deadlines, priorities and tasks in a fast-paced environment.
- Capable of working independently and collaboratively with cross-functional teams.
Desired:
- Associate’s or Bachelor’s degree in Business Administration, Communications, Marketing, or related field.
- One (1) or more years of administrative experience; engineering, architecture, or construction industry experience preferred.